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X (Twitter)

A founder I know spent six months talking to customers. Did all the…

X (Twitter) post

A founder I know spent six months talking to customers. Did all the right things. Showed up to every call, took notes, ran demos. Then built almost exactly what he'd planned before any of those conversations. He'd heard the learnings. He just hadn't absorbed them. I've done this too. You get so committed to the original idea that feedback becomes noise you file away rather than signal you act on. So here's the question I want to put to the SMB founders and operators in my feed. When a customer tells you something that contradicts your plan, what do you actually do with it? Do you pivot the plan, or do you rationalize why that customer is the exception?

Mark HadfieldJun 4, 2026Published to X - Mark HadfieldView original ↗

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