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Starting six companies taught me something I didn't expect to be…

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Starting six companies taught me something I didn't expect to be proud of. It's not the exits. Not the revenue milestones. The thing I keep coming back to is the moment a prospect becomes a customer not because you sold them, but because what you built actually solved something real for them. That happened recently with Agent Craft. A customer told me she's constantly at conferences and events, thinking of things she wants to post on LinkedIn, and then losing it by the time she gets back to her hotel. Tired, head full, good ideas gone. She'd basically given up on consistent content. We walked through how she could just hit record on her phone between sessions, two minutes of voice notes, two or three times a day. By the end of a conference she'd have a selection of well-formatted posts ready to review and publish. The look on her face when she got it. That's the thing. No pride involved in business sounds like a harsh line, and maybe it is. But what I mean is that the goal isn't to feel clever about what you built. The goal is to watch someone realise their problem is solved. That's the empowering moment for them, and honestly it's the one that stays with me. Six companies in and I still get that same feeling. Company number one through to Agent Craft, the moment of recognition from a customer hasn't changed. It's still the thing. What are you genuinely proud of building or doing this year? Drop it in the comments. I'd like to hear it.

Mark HadfieldJun 16, 2026Published to Linkedin - Mark HadfieldView original ↗

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